HiFi Philly is located in Philadelphia Pennsylvania. Much of our business is local where we provide free local pickup on all items listed. We also will deliver to the Philadelphia Metro area for a nominal charge. Our delivery service will hand deliver your package to you at your location at a pre-determined time that is convenient for you. Contact us for further information about this service.
HiFi Philly also ships our products to any of the 48 states of the continental USA. We currently are applying a fixed shipping rate or free shipping to our listings. The actual shipping cost varies due to package size, weight and destination. Our shipping rates are determined by our years of experience packing and shipping a wide variety of products. We use new or like new shipping boxes and packing materials suitable to ensure your purchase arrives in the same condition it was when it was packed. Our current shipping partners are UPS and USPS. In the event that your purchase requires additional insurance we pay that and there is no additional cost to you. Sometimes a signature service will be required for delivery. There is never an additional cost to you for this service. You will be notified in advance of the delivery that a signature will be required. You will receive a tracking number via email for every item we ship.
Returns are part of the ecommerce business. Our responsibility starts with packing your purchase with care. We offer a 30 day or more return policy on every item we sell. When you receive your package please note if there is any damage that is obvious to the exterior of the shipping container. When unpacking check the item(s) for any damage. We have a very good track record but package handlers can be careless resulting in a damaged piece of equipment. We handle all damage claims and ask you to hold on to the original box and packing materials as per the shipping companies guidelines.
The stereo equipment we sell has been serviced, tested and retested prior to shipping. So if your purchase does not perform to your expectation contact us immediately. Customer service is alive and well here at HiFi Philly. Any issue will be handled by me Steve the owner swiftly and professionally Guaranteed. I will provide you with a RMA number and a return shipping label will be emailed to you within 24 hours. When we receive the return a full refund will be authorized thru the payment service you used to purchase the item.
Thank you for taking the time to read our shipping and returns policies, Sincerely, Steve DAntonio